Senior AE

Senior AE

Role Purpose

The Senior AE is responsible for driving account retention, renewal success, and sustainable growth across assigned client accounts. This role focuses on maintaining strong client relationships, proactively managing renewal opportunities and risks, and ensuring clients continue to realize value from FutureSkill solutions. The Senior AE also serves as a senior team member who contributes to best practices, process improvement, and overall retention performance.

Key Responsibilities

1) Own renewals for assigned accounts
 Take full ownership of the renewal plan, timeline, and strategy for assigned accounts.
 Manage each account proactively well ahead of contract expiry.
 Prepare renewal proposals, pricing alignment, and internal approvals in a timely manner.
 Drive on-time renewals and minimize revenue loss from churn.

2) Retain and stabilize existing clients
 Build and maintain strong relationships with key stakeholders across assigned accounts.
 Develop a clear understanding of each client’s business goals, concerns, and renewal risks.
 Act as the primary point of contact for ongoing account management and renewal discussions.
 Maintain client confidence and continuity throughout the contract lifecycle.

3) Identify and manage at-risk accounts
 Monitor account health and identify early warning signs of non-renewal.
 Develop recovery and retention plans for at-risk accounts in collaboration with relevant internal teams.
 Escalate high-risk cases when necessary and support retention actions.
 Work closely with internal stakeholders to improve renewal outcomes.

4) Monitor usage and client value realization
 Track key account indicators such as active users, engagement, adoption, utilization, and overall account health.
 Use data and client feedback to strengthen renewal conversations with clear evidence of business value.
 Prepare or coordinate business reviews, usage summaries, and renewal support materials.
 Help clients recognize and maximize the ongoing value of FutureSkill solutions.

5) Coordinate cross-functional support for account retention
 Work closely with AE Coordinators, Product, Customer Success, Learning Solutions, Enterprise Platform, and other relevant teams.
 Align internal stakeholders to support renewal readiness, issue resolution, and client satisfaction.
 Ensure clear communication and strong follow-through throughout the renewal process.

6) Support account growth where appropriate
 Identify relevant upsell and cross-sell opportunities within existing accounts when appropriate.
 Coordinate with product specialists and solution teams to support expansion opportunities.
 Ensure growth initiatives remain aligned with, and do not distract from, the primary focus on renewal and retention.

7) Contribute as a senior team member

 Lead by example in ownership, client management, and renewal discipline.

 Support junior team members in renewal planning and account handling best practices.

 Contribute to process improvements related to retention, renewal workflows, and account health tracking.

Qualifications

• Experience in B2B sales / account management / customer success / client services (level considered based on role seniority).
• Strong communication skills and confidence engaging with corporate clients via email/calls/meetings.
• Highly organized; able to manage multiple accounts, tasks, and timelines.
• Interest or understanding in HR/L&D and workforce development (EdTech/HRTech experience is a plus).
• Comfortable using CRM tools and Microsoft Office / Google Workspace.